Government
of India
Ministry
of Personnel Public Grievances & Pensions
Department
of Pension & Pensioners Welfare
Loknayak Bhavan, Khan Market
New
Delhi - 110003
F. No.42/11/2018-P&PW(G)
10th July, 2018
I would like to draw your attention, to the
suggestion of the Departmental
Parliamentary Standing Committee for this Ministry,
that a day may be dedicated to the Pensioners, as part of good governance, and efforts made
to minimize their grievances. It has been suggested to hold Pension Adalats, on a particular day,
across Ministries, throughout the country, with this objective in view.
It has therefore been decided, to conduct nation-wide Pension Adalats by each Ministry/Department/Organisation/Field formation
on September 18, 2018. Wide publicity should be given to Pension Adalats
of your Ministry and cases for the Adalat be
shortlisted latest by August 15, 2018. The main
objective of these Adalats would be prompt and quick redressal of pensioners' grievances, within the framework of extant policy
guidelines. While holding these Adalats,
each Ministry should ensure the presence of all concerned stake-holders across
the table viz. officials in
charge of pay fixation & Pension processing, PPO issuing branch, Pay & Accounts
Office as well as senior officials of the concerned Banks. A notice, in advance
intimating the time and venue of the Adalat,
should also be sent to the Pensioner so that he or his representative
can be present to plead his case. For effective redressal across the table, it
is imperative that the Departments should in
advance examine the cases and make preparations for the Adalat.
An indicative
list of grievances of your Pvtinistry/DepartmentiOrganisation, pending in CPENGRAMS.
received by Department of Pensions & Pensioners' Welfare, is enclosed,
which can be taken up in the Pension Adalat
of your Ministry
in addition to other Pensioners' grievances of your Ministry/Department. However, only those
grievances are to be taken up which fall within the four walls of extant Pension
policy/guidelines. The MinistrieslDepartments/Organisations having field
formations in different parts of the country, may organise Pension Adalats in these formations also, so that this effort
has a pan-India effect.
A nodal
officer. may be nominated from your Ministry, who will coordinate both within
your Ministry and will also intimate
Department of Pension & Pensioners' Welfare the status anc number of cases being taken up in the Pension
Adalats of your Ministry and also intimate the outcome of the Adalats organized by your Ministry/Department/Organisation in
the prescribed proforma (copy
enclosed).
I hope that through cooperation and involvement of
your Ministry in this exercise. We could be able to redress the
grievances of pensioners to a large extent.
Secretary